Meter and meter readings
I'm having trouble with a...
I have a traditional prepayment meter (not smart)....
The problem is...
I can smell gas
My meter is damaged
I have a noisy meter – is this normal?
The clock on my Economy 7 meter is wrong – how do I get it fixed?
My meter's box is broken – or I've lost the key. What do I do?
My meter reading doesn't change - what do I do if my meter isn't recording my energy use?
I don't think my meter readings are right – what can I do to check?
Faulty or damaged in-home display (smart)
Some of my gas appliances are still working...
The gas emergency lever near my gas meter is up...
My gas is off – how do I get my gas turned back on
Please get in touch with us. We'll help you find out who can help you get your gas turned back on.
Do you have a smart PAYG meter or prepayment meter?
Find out how to reconnect your smart pay as you go meter
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