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Meters and meter readings

I'd like to know about...

  • Smart Pay As You Go
  • Prepayment meters (not smart)
  • Smart meters
  • Meter readings
  • My meter identity and supply number
  • How to change, move or exchange a meter

I'd like to know about...

  • How prepayment meters work (not smart)
  • Electricity prepayment meters
  • Gas prepayment meters
  • Lost or damaged prepayment key or card
  • Moving home or switching supplier
  • Refunds with a prepayment meter
  • Faulty or damaged meter
  • Non-disconnection hours

I'd like to know about...

  • Moving in
  • Moving out
  • Switching supplier

I'd like to know about...

  • Moving in to a home with a prepayment meter
  • Getting a new top-up key or card
  • Debt on your new home's prepayment meter

Moving in to a home with a prepayment meter (not smart)

Did we supply your old home?

You can choose a new energy plan for your new home when you tell us you're moving out in MyAccount.

Are you new to EDF?

Please get a quote for your new home.

What to do if there's debt your new home's prepayment meter

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