Help if you've lost your energy supply

What help do you need with your power supply?

How do I activate my emergency credit?

You can activate your emergency credit when your balance drops below £1 – but before your credit runs out. You get £10 of emergency credit on your electricity meter, and £10 on your gas meter.

You can activate it through your in-home display or through the meter itself.

Remember, emergency credit is only there to give you a bit of time to top up.

Your meter will disconnect when your £10 of emergency credit runs out. We'll automatically take a payment for any emergency credit you've used when you next top up. This keeps you covered in case of another emergency. Why your electricity won't get disconnected 'out of hours'.

Model type: Aclara (electricity)

  1. Press 'A' until the screen displays 'Emergency Credit Available'
  2. Press 'B' to accept and activate the emergency credit

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