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Lost or damaged prepayment top-up key – how to get a new one
To get a replacement top-up key, please fill out this form.
We can usually get it to you within five working days. Your first replacement is free; we might charge you for further replacements.
Need a new key in a hurry? Get in touch, as we might be able to arrange for you to pick up a key at your local top-up outlet.
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Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
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