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ChangePrepayment meters (not smart)
Lost or damaged prepayment key or card – how to get a new one
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
To get a replacement top-up key or card, please fill out this form.
We can usually get it to you within five working days. Your first replacement is free; we might charge you for further replacements.
Need a new key or card in a hurry? Get in touch, as we might be able to arrange for you to pick one up at your local top-up outlet.
My account number starts with 'A'
Please get in touch if you've lost or damaged your top-up key or card. We can usually get a new one to you within five working days.
Your first replacement is free; we might charge you for further replacements.
I don't know my account number
To get a replacement top-up key or card, please fill out this form.
We can usually get it to you within five working days. Your first replacement is free; we might charge you for further replacements.
Need a new key or card in a hurry? Get in touch, as we might be able to arrange for you to pick one up at your local top-up outlet.
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