Menu
Back to Help Centre

Meter and meter readings

I have a traditional prepayment meter (not smart)....

Change
Yes

I've put credit on my gas prepayment meter but it still says 'OFF' – what can I do?

You should be able to turn you gas prepayment meter back on; it might just have switched itself off for safety if you'd previously run out of credit.

Please turn off all your gas appliances before you try to turn your gas meter back on.

How it works

  1. Insert your card into your meter
  2. Press the red button on your meter; your meter should now say 'HOLD for gas'
  3. Press and hold the red button for about 10 seconds; your meter should now say 'Release for gas'
  4. Let go of the button, and your gas should be back on