I'm having trouble with a... Smart Pay As You Go Meter Prepayment meter (not smart) No energy supply or disconnection Faulty or damaged meter Smart Meter or In-Home Device Meter readings I'm having trouble with a... Change Prepayment meter (not smart)
I'm having trouble with... Topping up Top-up key or card Emergency credit No energy supply Faulty or damaged meter I'm having trouble with... Change Emergency credit
The problem is... Can't top up, need to use emergency credit Meter says I owe more than the emergency credit I used You took more off my meter than the emergency credit I used I've paid back my emergency credit, but still see 'DEBT'
I’ve paid back my emergency credit, but my electricity prepayment meter (not smart) still says 'DEBT' Your meter will still show debt if you didn't put enough credit on your key to cover:The emergency credit you've usedAny standing charges or debt repayments you've missed while using your emergency creditAny friendly non-disconnect energy you might have used before accessing your emergency credit (not all prepayment meters have this service)