Meter and meter readings
I'm having trouble with a...
I have a traditional prepayment meter (not smart)....
The problem is...
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I can smell gas
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My meter is damaged
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I have a noisy meter – is this normal?
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Cracked glass
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The clock on my Economy 7 meter is wrong – how do I get it fixed?
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My meter's box is broken – or I've lost the key. What do I do?
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My meter reading doesn't change - what do I do if my meter isn't recording my energy use?
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I don't think my meter readings are right – what can I do to check?
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Faulty or damaged in-home display (smart)
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Something else
I don't think my meter readings are right – what can I do to check?
Has a sudden change in your bills made you think your meter isn't showing the right reading?
This could be a sign that there's a problem with your meter. But it's a good idea to rule out other, more common, causes first.
Do any these statement apply to you:
- I have more (or less) people living with me now
- My home was empty for a while
- I'm spending more (or less) time at home
- I gave a meter reading – the first in quite a while
- I have new appliances or a new heating system
- I'm using my appliances more (or less) now
- I've use the heating more – it's been particularly cold outside
Did any of these statement apply to you? If they did, the sudden change to your bill is more likely to have been caused by a change in your energy use.
Did none of these statement apply to – or do you still think your meter is giving faulty readings? Please get in touch, and we'll help sort out the problem.