Smart Pay As You Go Meter
I'm having trouble with...
I have a smart meter...
The problem is...
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Do I need to give a meter reading?
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My new smart meter isn't working yet
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My gas meter isn't giving readings yet – what can I do?
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My smart meter has stopped giving meter readings – what can I do about it?
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Faulty or damaged meter
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I didn't get an in-home display with my new smart meter – can I get one now?
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How do I set up my in-home display?
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Faulty or damaged in-home display
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What can I do if I've given you the wrong meter reading?
I didn't get an in-home display with my new smart meter – can I get one now?
You can get your free in-home display when your new smart meter is connected to the network. If that happens on the day of your installation, your installer will give you the in-home display.
Didn't happen on the day? Our smart meter team will be working away in the background to get your smart meter connected.
As soon you're connected, we'll let you know how to order your in-home display. This will usually be within three weeks of your installation.