Smart Pay As You Go Meter
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The problem is...
I can't top up – after switching to smart Pay As You Go
You wont be able to top up until you get a text from us to say you account is up and running. You should get this within 24 hours of the switch (but sometimes it can take a little longer).
If you've just switched both fuels to Pay As You Go, you'll get two separate texts. That's one for electricity and one for gas.
You can start topping up your smart PAYG electricity meter as soon as you get a text to say your electricity account is up and running.
And you can start topping up your smart PAYG gas meter as soon as you get a text to say your gas account is ready.
Of course, you can use your electricity and gas in the normal way. We'll simply take a payment for any energy you've used from your very first top up.
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