Meters and meter readings
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How to read a gas smart meter that has a keypad
Normally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.
If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.
It looks like you have a have a Secure™ (SMETS1) meter. Follow these simple steps to read this type of smart gas meter:
- Press 9 to go to ‘VOLUME’
- Wait until you see numbers appear (they'll be in front of 'M3')
- Write down these numbers – this is your reading
When you're reading your gas meter, ignore any zeros at the front of the number – and ignore any numbers after the decimal point (the dot).
Need to read your smart electricity meter too? Find out how to read your electricity smart meter
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