Menu
Back to Help Centre

Meters and meter readings

My meter is running as an Economy 7 meter (I pay two electricity rates)...

Yes
No

How to read an electricity smart meter with white buttons (one says 'Reconnect')

About your smart meter reading

Normally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.

If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.

It looks like you have a have a EDMI MK10 meter. Follow these steps to read this type of smart electricity meter:

  1. Press 'Display' button (sometimes this is called 'Display select') to wake up the screen
  2. Press 'Display' a few more times until you see numbers in front of 'KWH'
  3. Write down these numbers – this is your reading
Tips to read your meter

Read the numbers from left to right; ignore any zeroes at the beginning and any numbers after the decimal point.

Need to read your smart gas meter too? Find out how to read your gas smart meter