About your smart meter readingNormally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.
If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.
It looks like you have a Kaifa MA120 smart meter. Follow these steps to read this type of electricity meter:
- Watch the display on the screen change (it does this by itself)
- Look out for the screen with numbers in front of 'KWH'
- Write down these numbers – this is your meter reading
Tips to read your meterRead the numbers from left to right; ignore any zeroes at the beginning and any numbers after the decimal point.
Need to read your smart gas meter too? Find out how to read your gas smart meter
