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Meters and meter readings

My meter is running as an Economy 7 meter (I pay two electricity rates)...

How to read an electricity smart meter with two white buttons to the left or under the screen

About your smart meter reading

Normally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.

If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.

It looks like you have an EDMI ES10-B (SMETS2) smart meter. Follow these steps to read this type of electricity meter:

  1. Hold 'OK' to go to the menu
  2. Hold 'OK' again to go to 'Billing'
  3. Push the '>' button twice to get to 'Advanced'
  4. Hold 'OK' until you see 'TOUmtrx'
  5. Hold 'OK' again until you see 'Rate1'
  6. Write down the numbers in front of ‘kWh’ – this is your reading
Tips to read your meter

Read the numbers from left to right; ignore any zeroes at the beginning and any numbers after the decimal point.

Need to read your smart gas meter too? Find out how to read your gas smart meter