About your smart meter readingNormally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.
If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.
It looks like you have an ITRON EM425 (SMETS1) electricity smart meter.
Just press the orange button to see your meter reading.
Then write down the numbers you see in front of the ‘KWH’ – this is your reading.
Tips to read your meterRead the numbers from left to right; ignore any zeroes at the beginning and any numbers after the decimal point.
Need to read your smart gas meter too? Find out how to read your gas smart meter
