Menu
Back to Help Centre

Meters and meter readings

My meter is running as an Economy 7 meter (I pay two electricity rates)...

Yes
No

How to read an electricity smart meter with a keypad control

Normally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.

If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.

It looks like you have a Secure Liberty smart meter. Follow these steps to read this type of electricity meter:

  1. Press 9
  2. Wait until you see the 'Active Import KWH' or ‘IMP KWH’
  3. Write down the numbers you see (they're followed by ‘KWH’) – this is your reading

Tips to read your meter

Read the numbers from left to right; ignore any zeroes at the beginning and any numbers after the decimal point.

Submit a meter reading

Need to read your smart gas meter too? Find out how to read your gas smart meter