About your smart meter readingNormally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.
If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.
It looks like you have a Kaifa MA120 smart meter. Follow these steps to read the two rates on your electricity meter:
- Press the top white button to open the menu
- Check the arrow on the screen is pointing to 'General Display' (if not, use the top and bottom white buttons to move the arrow up and down)
- Press and hold the top white button to select 'General Display'
- Press the bottom white button to move the arrow down to 'Tariff Matrix'
- Press and hold the top white button to select 'Tariff Matrix'
- Check the arrow is pointing to 'TOU Register' (if not, use the top and bottom white buttons to move the arrow up and down)
- Press and hold the top white button to select 'TOU Register'
- Write down the numbers under 'T01' (they'll be followed by 'kWh') – this is your Rate 1 reading
- Then write down the numbers under T02 – this is your Rate 2 reading
Tips to read your meterRead the numbers from left to right; ignore any zeroes at the beginning and any numbers after the decimal point.
Need to read your smart gas meter too? Find out how to read your gas smart meter
