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Meters and meter readings

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Meter readings

I have a smart meter...

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Yes

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How to give a smart meter reading

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Electricity meter

The buttons on my electricity meter are...

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Different colours

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1 orange and 2 blue

My meter is running as an Economy 7 meter (I pay two electricity rates)...

How to read an Economy 7 electricity smart meter with an orange and two blue buttons

About your smart meter reading

Normally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.

If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.

It looks like you have an ITRON EM425 (SMETS1) smart meter. Follow these steps to read the two rates on your electricity meter:

Press the orange button
Write down the numbers you see in front of ‘KWH’ – this is your Rate 1 reading
Now press the orange button again
Write down the numbers you see in front of ‘kWh’ – this is your Rate 2 reading

Tips to read your meter

Read the numbers from left to right; ignore any zeroes at the beginning and any numbers after the decimal point.

Need to read your smart gas meter too? Find out how to read your gas smart meter