Normally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.
If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.It looks like you have a Secure Liberty smart meter. Follow these steps to read the two rates on your electricity meter:
- Press 6
- Wait until you see 'Active Import KWH' or ‘IMP RO1’
- Write down the numbers you see (they're followed by ‘KWH’) – this is your Rate 1 reading
- Press 6 again
- Wait until you see 'Active Import KWH' or ‘IMP R02’
- Write down the numbers you see (they're followed by ‘KWH’) – this is your Rate 2 reading
Tips to read your meter
Read the numbers from left to right; ignore any zeroes at the beginning and any numbers after the decimal point.Submit a meter reading
Need to read your smart gas meter too? Find out how to read your gas smart meter
