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Meters and meter readings

I'd like to know about...

  • Smart Pay As You Go
  • Prepayment meters (not smart)
  • Smart meters
  • Meter readings
  • My meter identity and supply number
  • How to change, move or exchange a meter

I'd like to know about...

  • How prepayment meters work (not smart)
  • Electricity prepayment meters
  • Gas prepayment meters
  • Lost or damaged prepayment key or card
  • Moving home or switching supplier
  • Refunds with a prepayment meter
  • Faulty or damaged meter
  • Non-disconnection hours

I'd like to know about...

  • Using your prepayment meter
  • Topping up your electricity meter
  • Emergency credit
  • Debt on my electricity meter

I'd like to know about...

  • Topping up your electricity prepayment meter
  • How much credit you can top up
  • What happens if you run out of electricity credit
  • What to do if you can't top up

How much credit can I put on my top-up key and electricity prepayment meter (not smart)?

Your prepayment meter can hold up to £249 of credit.

You can add anything from £1 up to £49 onto your key each time you go to the Payzone, PayPoint or Post Office outlet (whole pounds only).

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