Meters and meter readings

I'd like to know about...

Smart Pay As You Go
Prepayment meters (not smart)
Smart meters
Meter readings
My meter identity and supply number
How to change, move or exchange a meter

I'd like to know about...

How prepayment meters work (not smart)
Electricity prepayment meters
Gas prepayment meters
Lost or damaged prepayment key or card
Moving home or switching supplier
Refunds with a prepayment meter
Faulty or damaged meter
Non-disconnection hours

I'd like to know about...

Using your prepayment meter
Topping up your gas meter
Emergency credit
Debt on my gas meter

I'd like to know about...

Topping up your gas prepayment meter
How much credit you can top up
What happens if you run out of gas credit
What to do if you can't top up

How much credit can I put on my top-up card and gas prepayment meter (not smart)?

Your prepayment meter can hold up to £249 of credit.

You can add anything from £1 up to £99 onto your card each time you go to your nearest Payzone, PayPoint or Post Office outlet to top it up with credit.

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Meters and meter readings