How to get a refund when moving home

Go to 'Move Home' in MyAccount to tell us you're moving out. You'll need to do this for electricity and gas separately, if we supply both fuels.

We'll then arrange a credit refund or transfer – as long as you give at least two days' notice:

• If you're taking us to your new home, we'll simply transfer the credit to your new prepayment meter
• If your new home is with another supplier, we'll send you a cheque to your new address
   

Don't have MyAccount yet? It's quick and easy to set up MyAccount.

Tell us you're moving

Please log in to our help centre

You'll find answers for your type of account in our help centre for account numbers that start with 'A'.

You just need to log in or sign up to MyAccount first – this is where you'll find your new help centre.

Go to help centre

Go to 'Move Home' in MyAccount to tell us you're moving out. You'll need to do this for electricity and gas separately, if we supply both fuels.

We'll then arrange a credit refund or transfer – as long as you give at least two days' notice:

• If you're taking us to your new home, we'll simply transfer the credit to your new prepayment meter
• If your new home is with another supplier, we'll send you a cheque to your new address
   

Don't have MyAccount yet? It's quick and easy to set up MyAccount.

Tell us you're moving