I'm having trouble with a...
I'm having trouble with a...
ChangePrepayment meter (not smart)
Here are a couple of simple fixes for a gas prepayment card that's not working:
If you didn't have any luck with the quick-fixes above ask us for a new card. You'll usually get you new card within five working days.
Need a new card in a hurry?
Get in touch – we might be able to arrange for you to pick one up at your local top-up outlet.
Are you seeing an error message on your meter?
Get in touch – but make sure you can get to your meter when you do, as we'll need to ask you a few questions.
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Meter and meter readings