How to fix a MyAccount log-in problem

I've forgotten my password

1. Go to MyAccount
2. Enter your email address and click 'Login'
3. Click 'Forgotten password' where we ask for your password
4. Choose how would you like to log in:
   • Request a code to log in and we'll send a code to your registered email along with instructions on where to use it. Then enter this code when requested to access MyAccount. Your password will not change.
   • Reset your MyAccount password and we'll send instructions to your registered email address on how to change your password. You'll then be able to log in using this new password.

I've forgotten my email address

You can click the link below to find your email address. You'll need your account number, which you'll get from your bills, EDF emails and letters, or contract pack.

Find my email address

I've just changed my email address

If you've asked us to change your email address, we'll have sent you an email with a link to verify your new address.

If you don't click on the link to verify your email address within 48 hours, you'll need to log in to MyAccount with your old email. You can then go to About me to ask us change your email again.

Once you've verified your new email, you won't be able to log in with your old email address.
 

I'm trying to log in for the first time

You need to set up MyAccount before you can log in for the first time – it's super quick and easy:

1. Go to MyAccount
2. Enter your email address and click 'Login'
3. Choose 'Set up for home' at the bottom of the page

We'll then help you set a password so you can start managing your energy in MyAccount.

Please get in touch

One of our energy specialists will help you find your answer – please get in touch.

You can also explore our help centre for accounts that start with 'A'. You need to log in or sign up to MyAccount first, as this is where you'll find your new help centre.

Get in touch

I've forgotten my password

1. Go to MyAccount
2. Enter your email address and click 'Login'
3. Click 'Forgotten password' at the bottom of the page where we ask for your password
4. Choose how would you like to log in:
   • Request a code to log in and we'll send a code to your registered email along with instructions on where to use it. Then enter this code when requested to access MyAccount. Your password will not change.
   • Reset your MyAccount password and we'll send instructions to your registered email address on how to change your password. You'll then be able to log in using this new password.

I've forgotten my email address

You can click the link below to find your email address. You'll need your account number, which you'll get from your bills, EDF emails and letters, or contract pack.

Find my email address

I've just changed my email address

If you've asked us to change your email address, we'll have sent you an email with a link to verify your new address.

If you don't click on the link to verify your email address within 48 hours, you'll need to log in to MyAccount with your old email. You can then go to About me to ask us change your email again.

Once you've verified your new email, you won't be able to log in with your old email address.
 

I'm trying to log in for the first time

You need to set up MyAccount before you can log in for the first time – it's super quick and easy:

1. Go to MyAccount
2. Enter your email address and click 'Login'
3. Choose 'Set up for home' at the bottom of the page

We'll then help you set a password so you can start managing your energy in MyAccount.