How to fix a MyAccount log-in problem

If you can't log into your account, it might be due to an incorrect password. Here’s what you can do:

Reset Your Password 

Click the "Forgotten your password" link on the login page and follow the email instructions to create a new password.

Need More Help?
If you're still having trouble, our energy specialists can help you. Just call 03330 069 950. (2)