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How do I switch to another energy supplier?

We're sorry you're thinking about switching to a new supplier. If there's anything we can do to help, please get in touch.

If you're committed to leaving, you don't have to worry about telling us when you've found a new supplier. They'll automatically contact us when you sign up to a new tariff with them, and be your point of contact for meter readings and so on. Once everything is finalised, you should get your final bill from us within six weeks of the switch.

What happens if you owe me money?
If your account’s in credit when you switch, we’ll automatically refund anything we owe you within 14 days of you getting your final bill. Please don't cancel your Direct Debit if you switch supplier – we'll do everything for you if you keep your Direct Debit active.

What happens if I owe you money?
You’ll need to pay the outstanding balance before we can close your account. You can login to MyAccount and pay the outstanding balance online.

What happens if I have a prepayment meter?
If you have a prepayment meter, you should keep using your EDF card or key until your new supplier gives you another one. Then please send our card or key back to us (it’s free) at this address: Freepost EDF CUSTOMER CORRESPONDENCE.