Skip to main content
Menu
AccountMyAccount
  • For home
    • MyAccount
      • Log in
      • Download our app
      • My bills and payments
      • Submit a meter reading
      • Make a payment
      • Move home
    • Get a quote
      • Get a quote
      • Our tariffs
      • Retrieve your quote
      • Tariff T&Cs
      • Tariff Information
    • Moving home
    • Boilers and heating
      • Air source heat pumps
      • Gas boilers
      • Boiler Cover
      • Electric heating
      • Air conditioning
    • Solar panels
      • Smart Export Guarantee
      • Feed-in tariff
    • Energy efficiency
      • Insulation
      • ECO scheme
      • Energy Performance Certificate
      • Heating advice
      • Energywise blog
    • Electric cars
      • Electricity tariffs for cars
      • Home charge points
      • Car leasing
      • Cost vs petrol
      • Charging advice
      • How electric cars work
      • Government grants
      • Road and company car tax
      • Benefits of electric cars
    • Smart meters
      • Buy new smart in home display
      • Smart meter in home display guides
    • Help and support
      • Help centre
      • Contact us
      • Emergency contact
      • Making a complaint
      • Warm Home Discount
      • Priority services
      • Ways to pay your bill
      • Prepayment meter
  • For business
    • Get a quote
      • Get a quote
      • Compare tariffs
      • Developers / new connections
      • Energy brokers
    • Manage your account
      • MyAccount login
      • Submit meter reading
      • Contract renewals
      • Moving or adding a location
      • How to pay your bill
      • Smart meters
    • Energy tariffs
      • Compare tariffs
      • T&Cs / prices
    • Help, advice and support
      • Contact us
      • Frequently asked questions
      • Making a complaint
      • Gas and elec emergencies
    • Electric vehicles
      • Leasing
      • Charging infrastructure
  • Large business
    • Net Zero for business
      • Net Zero energy solutions
      • Solar
      • Carbon offsetting
    • Buying energy
      • Energy sources
      • Fixed price electricity contracts
      • Flex purchasing
      • Renewable
      • Ask for a quote
    • Selling energy
      • PPA
      • Renewable certificates
      • Contract management
      • Get in touch
    • Metering and infrastructure
      • Electric Vehicle chargers
      • New connections and disconnections
      • Metering services
      • Smart and AMR
    • Existing customers
      • MyBusiness
      • Billing and payments
      • Meter readings
      • Energy view
      • Renew your contract
      • Partner Hub
    • Help and support
      • Business FAQ
      • Contact us
      • Making a complaint
      • Glossary
    • Talk Power
      • Talk Power blogs
      • Talk Power webinars
      • Subscribe to Talk Power
  • About Us
    • Who we are
      • How we generate electricity
      • Sustainability
      • Governance
      • Financial reports
    • Careers
      • All jobs
      • Graduates
      • Placements
      • Apprenticeships
      • Diversity and inclusion
    • Helping Britain achieve Net Zero
      • Wind power
      • Nuclear energy
      • Solar power
      • Innovation
    • Hinkley Point C
      • About Hinkley Point C
      • Latest news
      • Local community
      • Jobs and training
      • Education
      • Suppliers
    • Sizewell C
      • Our proposals
      • Local community
      • Environment
      • Jobs and skills
      • Young SZC
      • News and media
    • Media centre
EDF Homepage
  • For home
    • EDF Homepage
    • MyAccount
      • Log in
      • Download our app
      • My bills and payments
      • Submit a meter reading
      • Make a payment
      • Move home
    • Get a quote
      • Get a quote
      • Our tariffs
      • Retrieve your quote
      • Tariff T&Cs
      • Tariff Information
    • Moving home
    • Boilers and heating
      • Air source heat pumps
      • Gas boilers
      • Boiler Cover
      • Electric heating
      • Air conditioning
    • Solar panels
      • Smart Export Guarantee
      • Feed-in tariff
    • Energy efficiency
      • Insulation
      • ECO scheme
      • Energy Performance Certificate
      • Heating advice
      • Energywise blog
    • Electric cars
      • Electricity tariffs for cars
      • Home charge points
      • Car leasing
      • Cost vs petrol
      • Charging advice
      • How electric cars work
      • Government grants
      • Road and company car tax
      • Benefits of electric cars
    • Smart meters
      • Buy new smart in home display
      • Smart meter in home display guides
    • Help and support
      • Help centre
      • Contact us
      • Emergency contact
      • Making a complaint
      • Warm Home Discount
      • Priority services
      • Ways to pay your bill
      • Prepayment meter
  • For business
    • EDF Homepage
    • Get a quote
      • Get a quote
      • Compare tariffs
      • Developers / new connections
      • Energy brokers
    • Manage your account
      • MyAccount login
      • Submit meter reading
      • Contract renewals
      • Moving or adding a location
      • How to pay your bill
      • Smart meters
    • Energy tariffs
      • Compare tariffs
      • T&Cs / prices
    • Help, advice and support
      • Contact us
      • Frequently asked questions
      • Making a complaint
      • Gas and elec emergencies
    • Electric vehicles
      • Leasing
      • Charging infrastructure
  • Large business
    • EDF Homepage
    • Net Zero for business
      • Net Zero energy solutions
      • Solar
      • Carbon offsetting
    • Buying energy
      • Energy sources
      • Fixed price electricity contracts
      • Flex purchasing
      • Renewable
      • Ask for a quote
    • Selling energy
      • PPA
      • Renewable certificates
      • Contract management
      • Get in touch
    • Metering and infrastructure
      • Electric Vehicle chargers
      • New connections and disconnections
      • Metering services
      • Smart and AMR
    • Existing customers
      • MyBusiness
      • Billing and payments
      • Meter readings
      • Energy view
      • Renew your contract
      • Partner Hub
    • Help and support
      • Business FAQ
      • Contact us
      • Making a complaint
      • Glossary
    • Talk Power
      • Talk Power blogs
      • Talk Power webinars
      • Subscribe to Talk Power
  • About Us
    • EDF Homepage
    • Who we are
      • How we generate electricity
      • Sustainability
      • Governance
      • Financial reports
    • Careers
      • All jobs
      • Graduates
      • Placements
      • Apprenticeships
      • Diversity and inclusion
    • Helping Britain achieve Net Zero
      • Wind power
      • Nuclear energy
      • Solar power
      • Innovation
    • Hinkley Point C
      • About Hinkley Point C
      • Latest news
      • Local community
      • Jobs and training
      • Education
      • Suppliers
    • Sizewell C
      • Our proposals
      • Local community
      • Environment
      • Jobs and skills
      • Young SZC
      • News and media
    • Media centre
EDF Homepage AccountMyAccount
Main content

Back to Help Centre

Smart Pay As You Go Meter

I'm having trouble with...

  • My top-up card
  • Topping up
  • Emergency credit
  • Disconnection (no energy supply)
  • Faulty or damaged meter
  • Faulty or damaged in-home display
  • Meter readings

I have a smart meter...

  • Yes
  • No

The problem is...

  • My new smart meter isn't working yet
  • My gas meter isn't giving readings yet – what can I do?
  • My smart meter has stopped giving meter readings – what can I do about it?
  • Faulty or damaged meter
  • I didn't get an in-home display with my new smart meter – can I get one now?
  • How do I set up my in-home display?
  • Faulty or damaged in-home display
  • What can I do if I've given you the wrong meter reading?

How do I set up my in-home display?

Setting up your new in-home display is really quick and easy. Just go to our in-home display set-up page, enter your EDF account number then follow the step by step instructions.

How to set up display

Did that solve your problem?

SolvedI still need help

Excellent news!

We're glad we could help.

Leave feedbackLog into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsGive feedbackHelp Centre home
Back to all in
Smart Pay As You Go Meter

Search the help centre

You are here

HomeHelp and supportSmart Pay As You Go Meter
Footer links

For home

  • MyAccount
  • Get a quote
  • Energy efficiency
  • Smart meters
  • Help and support
  • Contact us
  • For business

  • Large business

  • Affiliates

About us

  • Unsubscribe
  • About EDF
  • Work for us
  • Download centre
  • Governance
  • Media centre
  • Financial information
  • Modern Slavery Statement

Emergency contacts

24 hour gas emergency helpline
0800 111 999

Power cut?
Call 105

© EDF Energy 2023 | All rights reserved
Go to the EDF Facebook page. Go to the EDF Twitter page. Go to the EDF Linkedin page. Go to the EDF YouTube channel. Go to the EDF Instagram page.

Download our app

Download on the App Store Get it on Google Play
EDF Homepage
  • Website terms and conditions
  • Privacy notice and policy
  • Accessibility
  • Copyright statement
  • Our fuel mix
  • Site map
  • EDF Group
© EDF Energy 2023 | All rights reserved