How do I change my smart meter reading frequency?

It's quick and easy to change how often you want your smart meter to send its readings:

  • Go to About me in MyAccount
  • Click on 'Smart meter preferences'
  • Select 'half-hourly', 'daily' or 'monthly'

Smart meter read preferences

You can also change your meter reading frequency by calling our 24-hour automated phone line on 0333 009 7088(1) .

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Notes

  1. Calls may be monitored and recorded as part of our customer care programme. Calls to 0800 numbers are free from BT landlines; other network operators' charges may vary. Lines are open Mon-Fri 8am to 6pm and Saturday 8am to 2pm

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