Error message on electricity prepayment meter (not smart)

Find the error that matches the message, number or code on your electricity meter to find out what to do about it.

Error message

'NO'
Your key is faulty; please ask us for a new key. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com
 

'Reset' or 'Token no'
Your meter is faulty; please ask us for a new meter. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com

Error number

1, 2, 3, 50, 99
Your meter is faulty; please ask us for a new meter. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com

6 to 44
Your key is faulty; please ask us for a new key. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com 

10
Try giving your key a clean with a dry cloth. If this doen't work, please call 03330 069 950⁽²⁾ – you might be using the wrong key. 
 

Error code

A1, A2, A6, A10
Your key is faulty; please ask us for a new key. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com

A3
This is an easy one. You took your top-up key out of your meter too early – so just pop it back in.

A4, A5, A7, A8, A9
Your meter is faulty; please ask us for a new meter. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com

B1 to B7 and B9
Your key is faulty; please ask us for a new key. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com

C1
Your meter is faulty; please ask us for a new meter. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com

C4, C5
Your key is faulty; please ask us for a new key. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com
 

D1 to D7, D9
Your key is faulty; please ask us for a new key. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com

E1, E6
Your meter is faulty; please ask us for a new meter. Call 03330 06 950⁽²⁾ or email hello@edfenergy.com
 

E4, E5
Your key is faulty; please ask us for a new key. Call 03330 069 950⁽²⁾ or email hello@edfenergy.com

Blank screen

Find out what to do if your electricity meter's screen is blank