Back to Help CentreMeter and meter readings I'm having trouble with a... Smart Pay As You Go Meter Prepayment meter (not smart) No energy supply or disconnection Faulty or damaged meter Smart Meter or In-Home Device Meter readings I have a traditional prepayment meter (not smart).... Yes No The problem is with my... Electricity Gas The problem is... Blank screen Error message Something else My meter is damaged Error message on electricity prepayment meter (not smart) Please get in touch if your meter display shows an error message. It's a good idea to be near your meter, as we'll need to ask you a few questions. Did that solve your problem? SolvedI still need help Excellent news! We're glad we could help.Leave feedbackLog into MyAccountHelp Centre home Looks like you need some more help Get in touchContact UsGive feedbackHelp Centre home Back to all in Meter and meter readings Search the help centre Search (optional)
Error message on electricity prepayment meter (not smart) Please get in touch if your meter display shows an error message. It's a good idea to be near your meter, as we'll need to ask you a few questions. Did that solve your problem? SolvedI still need help