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ChangeEmergency credit for smart PAYG
Your smart Pay As You Go meter will get disconnected if your balance drops to £0. We don't want that to happen, so we give you some credit to use in case of emergency.
You get £10 of emergency credit on your electricity meter, and £10 on your gas meter.
You'll need to activate emergency credit if you want to use it. You can do this when your balance drops below £1 – but before your credit runs out.
You'll see 'Emergency credit selected' as soon as it's activated, and then 'Emergency credit in use' once you start using it.
How to activate emergency credit
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Smart Pay As You Go