Smart Pay As You Go Meter
I'm having trouble with...
I have a smart meter...
The problem is...
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Do I need to give a meter reading?
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My new smart meter isn't working yet
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My gas meter isn't giving readings yet – what can I do?
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My smart meter has stopped giving meter readings – what can I do about it?
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Faulty or damaged meter
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I didn't get an in-home display with my new smart meter – can I get one now?
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How do I set up my in-home display?
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Faulty or damaged in-home display
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What can I do if I've given you the wrong meter reading?
Do I need to give a meter reading?
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
It is best to only send a meter reading when we wask for one or if your prices are changing.
Log in to see if your prices have changed
Still have questions?
Why has my price changed even though the Energy Price Guarantee is still in place?
Latest news update on the Energy Price Guarantee
You don't need to if you have a smart meter that sends readings for you
(we'll use the readings we get from your smart meter).Find out if your smart meter is sending us readings
What happens after I give my meter reading?
Here's what happens if you give us a meter reading:
- We'll use your reading to make sure you pay correct rate for the energy you use
- You should see your meter reading updated in MyAccount around a week later
- If you pay by Direct Debit Whole Amount or by card, cash or cheque, your balance won't get updated in MyAccount; this will happen when it's time for your next bill
- If you pay by Direct Debit the reading you give won't lead to a Direct Debit payment amount change (this will happen after your next Direct Debit review)
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your new help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
It is best to only send a meter reading when we wask for one or if your prices are changing.
Log in to see if your prices have changed
Still have questions?
Why has my price changed even though the Energy Price Guarantee is still in place?
Latest news update on the Energy Price Guarantee
You don't need to if you have a smart meter that sends readings for you
(we'll use the readings we get from your smart meter).Find out if your smart meter is sending us readings
What happens after I give my meter reading?
Here's what happens if you give us a meter reading:
- We'll use your reading to make sure you pay correct rate for the energy you use
- You should see your meter reading updated in MyAccount around a week later
- If you pay by Direct Debit Whole Amount or by card, cash or cheque, your balance won't get updated in MyAccount; this will happen when it's time for your next bill
- If you pay by Direct Debit the reading you give won't lead to a Direct Debit payment amount change (this will happen after your next Direct Debit review)