Direct Debit Whole Amount (Monthly): refunds when you move
We can automatically refund any credit on your your account within three working days of your final bill – as long as you don't cancel your Direct Debit.
As soon as the refund has gone through, we'll cancel your Direct Debit for you. We'll also delete your bank details from our system.
We'll send your refund by cheque within seven working days of your final bill.