Payments
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Direct Debit: when a full bill can be taken as you first payment
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
You get to choose how you want to pay off your outstanding balance when you first switch to Direct Debit.
If you choose to pay it by Direct Debit, you'll see your outstanding balance come out of your bank as one of your first payments.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
You get to choose how you want to pay off your outstanding balance when you first switch to Direct Debit.
If you choose to pay it by Direct Debit, you'll see your outstanding balance come out of your bank as one of your first payments.