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Direct Debit: how refunds work with a final bill
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
When you close an account, we'll send you a final bill. If there's any credit on this final bill, we'll give you a refund.
How and when this happens will depend on why you closed your account.
You switched to a new supplier
- You get a final bill within six weeks of completing your switch
- If you're in credit, we refund your bank account within three working days of the date on your bill
- We cancel your Direct Debit and remove your bank details from our system
You moved out
- You tell us when you're moving so we can close your account and create a final bill
- If you're in credit, we refund your bank account within three working days of the date on your bill
- We cancel your Direct Debit and remove your bank details from our system
What happens if I cancel my Direct Debit?
If you cancel your Direct Debit before we can give you a refund, we'll send you a cheque within seven working days of your final bill.
If you're moving, we need to have a forwarding address to send your cheque.
Tell us you're moving
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
When you close an account, we'll send you a final bill. If there's any credit on this final bill, we'll give you a refund.
How and when this happens will depend on why you closed your account.
You switched to a new supplier
- You get a final bill within six weeks of completing your switch
- If you're in credit, we refund your bank account within three working days of the date on your bill
- We cancel your Direct Debit and remove your bank details from our system
You moved out
- You tell us when you're moving so we can close your account and create a final bill
- If you're in credit, we refund your bank account within three working days of the date on your bill
- We cancel your Direct Debit and remove your bank details from our system
What happens if I cancel my Direct Debit?
If you cancel your Direct Debit before we can give you a refund, we'll send you a cheque within seven working days of your final bill.
If you're moving, we need to have a forwarding address to send your cheque.
Tell us you're moving