Change your low-balance alerts for your smart Pay As You Go meter

You'll automatically get a low-balance alert every time your balance drops to £5 (unless you've turned the alerts off, or you've set auto top-ups). You'll get your alerts by text or email.

Most meters let you change your low-balance alert. Maybe you want to get an alert every time your balance drops to £10 or £20, for instance.

Change your low-balance alert in the app:

  1. Tap ‘Manage electricity’ or ‘Manage Gas’ on the PAYG screen
  2. Select ‘Set up’ low balance alerts
  3. Choose the amount for your alert, or select ‘Turn on Low-balance alert’
  4. Tap ‘Confirm low-balance alert’

Download on the App StoreGet it on Google Play

Change your low-balance alert in MyAccount:

  1. Go to 'My payments' and click 'Low balance alert'
  2. Choose to change your electricity or gas; and click your new alert level (£10, £15 or £20)
  3. Click 'Update' – and relax.

Change alert in MyAccount

Did you find this page helpful?

Helpful thanks!I still need help

Excellent news!

We're glad we could help.

Log into MyAccountHelp Centre home

Need more help?

Get in touch

Contact UsHelp Centre home
Back to all in
Smart Pay As You Go