Change your low-balance alerts for your smart Pay As You Go meter

You'll automatically get a low-balance alert every time your balance drops to £5 (unless you've turned the alerts off, or you've set auto top-ups). You'll get your alerts by text or email.

Most meters let you change your low-balance alert. Maybe you want to get an alert every time your balance drops to £10 or £20, for instance.

Change your low-balance alert in the app:

1. Tap ‘Manage electricity’ or ‘Manage Gas’ on the PAYG screen
2. Select ‘Set up’ low balance alerts
3. Choose the amount for your alert, or select ‘Turn on Low-balance alert’
4. Tap ‘Confirm low-balance alert’

Change your low-balance alert in MyAccount:

1. Go to 'My payments' and click 'Low balance alert'
2. Choose to change your electricity or gas; and click your new alert level (£10, £15 or £20)
3. Click 'Update' – and relax.

Change alert in MyAccount