Payments
I'd like to know about...
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I'd like to know about...
Card, Cash or Cheque: how to make a payment
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
When your bill arrives, you can pay it in a number of ways:
Pay by card
- Make a payment in MyAccount: it's the easiest way to pay
- Call our automated phone line on 0333 200 5108(1)
Pay by bank transfer
- Pay with online banking: use sort code 40-05-30, account number 13845095 and your EDF Energy account number as your reference. Remember that payments can take up to three working days to reach us, so you might not see it on your statement straightaway
Pay by cash or cheque
- Go into your bank: you can pay by cash or cheque. If you're paying by cheque, make it out to EDF Energy Customers Ltd, and write your EDF Energy account number on the back.
- Go to the Post Office®: you can pay your bill by cash or cheque
*Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your new help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
When your bill arrives, you can pay it in a number of ways:
Pay by card
- Make a payment in MyAccount: it's the easiest way to pay
- Call our automated phone line on 0333 200 5108(1)
Pay by bank transfer
- Pay with online banking: use sort code 40-05-30, account number 13845095 and your EDF Energy account number as your reference. Remember that payments can take up to three working days to reach us, so you might not see it on your statement straightaway
Pay by cash or cheque
- Go into your bank: you can pay by cash or cheque. If you're paying by cheque, make it out to EDF Energy Customers Ltd, and write your EDF Energy account number on the back.
- Go to the Post Office®: you can pay your bill by cash or cheque
*Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
Notes
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Calls may be monitored and recorded as part of our customer care programme. Calls to 0800 numbers are free from BT landlines; other network operators' charges may vary.