Card, Cash or Cheque: Bills

You should get 12 bills a year (one every month) – just after we ask you for a meter reading.

We'll bill you for the energy you've used if we get your meter reading on time.

If we don't get your reading on time, we'll send you an estimated bill. We'll base this on the latest information we have about your energy use.

Just had an estimated bill?
Send us a meter reading and we'll cancel your estimated bill. We'll then send you a new bill based on your meter reading.

Why you might get a meter reading reminder every three months

If we don’t have an email address or mobile phone number for you, you’ll get a meter reading reminder by post every three months.

That means two in every three bills will be estimated; and one will be accurate, based on your meter reading. This should be enough to keep your payments in line with your energy use.

You can add an email address and phone number to your account at any time. Just go to About Me in MyAccount and update your contact details.

Update contact details