Bills and statements
I'd like to know about...
I pay by...
I'd like to know about...
Card, Cash or Cheque: Bills
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
You should get 12 bills a year (one every month) – just after we ask you for a meter reading.
We'll bill you for the energy you've used if we get your meter reading on time.
If we don't get your reading on time, we'll send you an estimated bill. We'll base this on the latest information we have about your energy use.
Just had an estimated bill?
Send us a meter reading and we'll cancel your estimated bill. We'll then send you a new bill based on your meter reading.
Why you might get a meter reading reminder every three months
If we don’t have an email address or mobile phone number for you, you’ll get a meter reading reminder by post every three months.
That means two in every three bills will be estimated; and one will be accurate, based on your meter reading. This should be enough to keep your payments in line with your energy use.
You can add an email address and phone number to your account at any time. Just go to About Me in MyAccount and update your contact details.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your new help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
You should get 12 bills a year (one every month) – just after we ask you for a meter reading.
We'll bill you for the energy you've used if we get your meter reading on time.
If we don't get your reading on time, we'll send you an estimated bill. We'll base this on the latest information we have about your energy use.
Just had an estimated bill?
Send us a meter reading and we'll cancel your estimated bill. We'll then send you a new bill based on your meter reading.
Why you might get a meter reading reminder every three months
If we don’t have an email address or mobile phone number for you, you’ll get a meter reading reminder by post every three months.
That means two in every three bills will be estimated; and one will be accurate, based on your meter reading. This should be enough to keep your payments in line with your energy use.
You can add an email address and phone number to your account at any time. Just go to About Me in MyAccount and update your contact details.