Back to Help Centre

Smart Pay As You Go Meter

I have an in-home display...

Change
Yes

Add smart PAYG credit manually with a UTRN – through your in-home display

Do you have a Chameleon 3 or Geo Trio II in-home display?

Get specific instructions about how to add credit manually for your type of in-home display.

Chameleon 3 Geo Trio II

Your credit normally gets added to your meter within about an hour of topping up.

Can't wait that long, or it's been more than an hour? You can add your credit manually by entering your Unique Transaction Record Number (UTRN) into your in-home display.

You'll find full instructions in the user manual for your in-home display.

But generally, you'll want to look for something like 'top-ups' or 'apply top-codes' in your display's menu. You'll then need to choose electricity or gas, and enter each digit of the UTRN.

Where do I find my UTRN?

Credit still not loaded?

Try moving your in-home display closer to your meter, or add your URTN directly to your meter.