Access emergency credit for smart PAYG – with your Secure Pipit 500 in-home display

You have £10 of emergency credit on your electricity meter, and £10 on your gas meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate your emergency credit through your Secure Pipit 500 in-home display.

You can select 'E-Credit' from two warning screens:

1) 'Low credit' warning when your balance is low

2) 'Supply off!' warning when you run out of credit

Your home screen will say 'Emergency credit ON' once you've activated it.

We'll automatically take a payment for any emergency credit you've used when you next top up. Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our friendly non-disconnection hours.

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