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Access emergency credit for smart PAYG – with your IHDL SmartView2 in-home display

You have £10 of emergency credit on your electricity meter, and £10 on your gas meter. It's there if you need a bit of time to top up when your balance gets low.

You can access your emergency credit when your balance drops below £1 – but before your credit runs out. You'll see a pound sign inside a red triangle when your emergency credit is available.

Follow these steps to activate your emergency credit through your IHDL SmartView2 in-home display:

  1. Press any button to wake the screen
  2. Press 'OK' to get to the main menu
  3. Select 'Electricity' or 'Gas'
  4. Select 'My Account'
  5. Select 'My Credit'
  6. Press the 'OK' button to activate your emergency credit
  7. Repeat the steps if you need to activate emergency credit for the other fuel
We'll automatically take a payment for any emergency credit you've used when you next top up. Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our friendly non-disconnection hours.