Access emergency credit for smart PAYG – with your in-home display

You have £10 of emergency credit on your electricity meter, and £10 on your gas meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate your emergency credit through your in-home display - you'll find instructions in your in-home display's user manual.


Get specific instructions for your in-home display

Find out how to access emergency credit through your in-home display. We have some handy images of different types of in-home displays to help you work out which one you have.

Find my in-home display


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