Smart Pay As You Go Meter
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Access emergency credit for smart PAYG – with your Geo Trio in-home display
You have £10 of emergency credit on your electricity meter, and £10 on your gas meter. It's there if you need a bit of time to top up when your balance gets low.
You can activate your emergency credit when your balance drops below £1 – but before your credit runs out.
Follow these steps to activate your emergency credit through your Geo Trio and Geo Trio II in-home display:
- Press the 'Home' button
- Use the arrows to get to the 'Prepay balance' tab
- Look out for a grey 'e' – this shows your emergency credit is available
- Use the arrows to switch between electricity or gas, then press the circle to select your chosen fuel
- You'll be asked if you want to activate your emergency credit –press 'OK' to activate
We'll automatically take a payment for any emergency credit you've used when you next top up.Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our non-disconnection times. Why your electricity won't get disconnected 'out of hours' .
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