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Access emergency credit for smart PAYG – with your Geo Trio in-home display

You have £10 of emergency credit on your electricity meter, and £10 on your gas meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate your emergency credit when your balance drops below £1 – but before your credit runs out.

Follow these steps to activate your emergency credit through your Geo Trio and Geo Trio II in-home display:

  1. Press the 'Home' button
  2. Use the arrows to get to the 'Prepay balance' tab
  3. Look out for a grey 'e' – this shows your emergency credit is available
  4. Use the arrows to switch between electricity or gas, then press the circle to select your chosen fuel
  5. You'll be asked if you want to activate your emergency credit –press 'OK' to activate

We'll automatically take a payment for any emergency credit you've used when you next top up.

Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our friendly non-disconnection hours.