Skip to main content

Why is the energy use I see in my Energy Hub different to my bills?

The figures you see in your Energy Hub and bills both stem directly from your smart meter.

But the energy use and costs don't look the same for three reasons:

  1. Your Energy Hub and bills cover different time periods.
  2. Your standing charges and VAT are built into your Energy Hub costs; these are listed separately on your bill.
  3. Your total bill is based on your meter readings, as well as any previous payments, instalment plans, credits and debits, and other charges.

In the end, you only ever pay for what you use.