WHD - Scotland

Applications for the Scotland Broader Group 2022/23 scheme are now open. Click here to check if you are eligible and apply

 

Do I need to apply to get the Warm Home Discount rebate?

There are two groups eligible for the Warm Home Discount, Core Group 1 and Scotland Broader Group. 

Core Group 1 was called Core Group in previous years. The eligibility criteria remains exactly the same this year, you'll need to receive the Guarantee Credit element of Pension Credit, and have a live electricity supply with us on the qualification date of 21 August 2022. The Department for Work and Pensions (DWP) will write to you between November 2022. You do not need to apply if you are a Core Group 1 customer.

Scotland Broader Group is for customers who don't qualify for Core Group 1 and you will need to apply. To be eligible, you will need to receive one of the following benefit combinations: 

1. Income Support and one of the following: 
•    Has parental responsibility for a child under the age of 5 who ordinarily resides with you
•    Receives a disabled child premium or Child Tax Credit which includes a disability or severe disability element
•    Receives a disability premium, enhanced disability premium or severe disability premium
•    Receives Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you
•    Receives a pensioner premium, higher pensioner premium or enhanced pensioner premium
 

2. Income-related Employment and Support Allowance and one of the following:
•    Has parental responsibility for a child under the age of 5 who ordinarily resides with you
•    Receives a disabled child premium or Child Tax Credit which includes a disability or severe disability element
•    Receives a disability premium, enhanced disability premium or severe disability premium 
•    Receives Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you
•    Receives a pensioner premium, higher pensioner premium or enhanced pensioner premium
•    Receives a work-related activity or support group component
 

3. Income-based Job Seekers Allowance and one of the following:
•    Has parental responsibility for a child under the age of 5 who ordinarily resides with you
•    Receives a disabled child premium or Child Tax Credit which includes a disability or severe disability element
•    Receives a disability premium, enhanced disability premium or severe disability premium
•    Receives Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you
•    Receives a pensioner premium, higher pensioner premium or enhanced pensioner premium
 

4. Universal Credit and have earned income less than £1,418 in at least one month since 1st October 2021 and one of the following:  
•    Receives the limited capability for work element, with or without a work-related activity element
•    Receives the disabled child element
•    Receives Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you
•    Receives the child element benefit for a dependent child who ordinarily resides with you
 

5. Housing benefit and one of the following: 
•    Has parental responsibility for a child under the age of 5 who ordinarily resides with you
•    Receives a disabled child premium or Child Tax Credit which includes a disability or severe disability element
•    Receives a disability premium, enhanced disability premium or severe disability premium
•    Receives Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you
•    Receives a pensioner premium, higher pensioner premium or enhanced pensioner premium
 

6. Gross taxable annual household Income (HHI)* of less than £17,005 and one of the following:
•    Receives Child Benefit for a dependent child who ordinarily resides with you
•    Receives a disabled worker element or severe disability element, Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you
•    Receives Carer’s Allowance
•    Is aged 62 or over 
•    In employment
•    Receives Job Seekers Allowance or Universal Credit as a job seeker
•    Previously served in the Armed Forces

*Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit; and is before tax and National Insurance are deducted (gross income)
Household income excludes Council Tax Benefit, Housing Benefit, Attendance allowance, Disability Living Allowance or PIP, Child Benefit or Child Tax Credit
 

7. Pension Credit - Savings Credit ONLY (e.g. you do not receive the Guarantee Credit element of Pension Credit)

There are a limited number of applications available so apply today

When will I receive the WHD rebate? 

If you live in Scotland, we aim to make payments to all eligible customers from January to March 2023. 
 

I have a credit meter. How will I get the warm home discount?

We’ll add a credit to your account and it will show up on your next bill.

Where can I redeem my Warm Home Discount voucher?

You can redeem your voucher at any Post Office branch. Find your nearest branch.

My Warm Home Discount voucher isn’t working. What should I do?

If your voucher isn’t working, get in touch by calling us on 0333 009 7020.

You’ll also need to get in touch if your meter has changed to a Smart Pay As You Go meter. This is so we can arrange to apply the rebate to your meter.

Can I use my Warm Home Discount voucher if I have a Smart Pay As You Go meter?

No, You won’t be able to use your voucher if you have a Smart Pay As You Go meter, but you’ll still be able to get your rebate. Get in touch with us and we’ll arrange to apply the rebate to your meter.

I have a prepayment meter. Can I split the £150 between my gas and electricity?

The £150 will be credited to your EDF meter key or card in one transaction. The Warm Home Discount Scheme applies to electricity bills. If you want the discount to apply to your gas bill instead, then you need to let us know on 0333 009 7020 before we apply it to your electricity meter.

Why have I been contacted to ask for evidence that I’m eligible?

We use a third-party verification company called IncomeMax to check that the rebates in our Warm Home Discount – Scotland Broader Group are going to the right people.

If you’ve been contacted by IncomeMax, you’ll need to respond and provide the evidence that they ask for in order to receive the rebate.

I qualified last year, why don't I qualify now? 

Core Group:
If your circumstances changed before 21 August 2022, for instance you stopped receiving Pension Credit Guarantee Credit or you (or your partner) are no longer the bill payer for your electricity supply, you may no longer be eligible and will not receive a letter from the DWP. 

Scotland Broader Group: 
Check above criteria to see if you meet our criteria to receive a Scotland Broader Group rebate this year and apply. 

I can’t see my Warm Home Discount rebate on my Smart Pay As You Go meter but I’ve had notification to say it’s been applied. What should I do?

Enter your Unique Transfer Reference Number (UTRN) on your meter. If we have a mobile number for you, we’ll have sent this to you as an SMS. You can also find it in MyAccount.

Find out how to enter your UTRN into your meter.

If you can’t access your UTRN or if your rebate still isn’t showing after you enter it, then get in touch with us on 0333 009 7020.

Who will give me my Warm Home Discount if I change supplier?

If you are eligible to receive the Core Group 1 rebate, it will be paid by the energy company who supplied your electricity on the 21 August 2022.


If you’ve applied for the Warm Home Discount – Scotland Broader Group and your electricity supplier changes before you receive the rebate, then you will need to reapply with your new supplier. 


Bear in mind that not all suppliers are part of the Warm Home Discount Scheme. They might have different deadlines or criteria for deciding who gets a discount. You can check which suppliers are part of the scheme.

I live in the borders; how will I know if I am eligible in England & Wales or Scotland?

To see if your postcode is a Scottish address, you can use the Scottish Postcode Directory (SPD) | National Records of Scotland (nrscotland.gov.uk). DWP use this database for determining Scottish postcodes for the Core Groups. It is better to use the full postcode to check where you may be eligible.  

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