Type another question

Is there a power cut in my area? What should I do?

Get in touch with the local network operator that manages the electricity wires in your area. They can tell you more about the power cut, and when you can expect your power to come back on.

How to contact your network operator:

  • Call 105 free from your mobile or landline to get straight through to your local network operator’s emergency number.
  • Go to your local network operator’s website to report or track the power cut. Who is my local network operator? {external site icon}


Is it a power cut?

If you can answer yes to any of the questions below, the problem could be in your home, rather than a power cut in your area.

  • Has your prepayment meter run out of credit?
  • Are any of your trip switches in the ‘off’ position (only check if safe to do so)? How do I check?
  • Do your neighbours have power – or are the street lights on?


Staying safe during a power cut
  • Turn off electrical and electronic items at the plug (if safe to do so) – you don’t want a power surge to damage equipment when the electricity comes back on.
  • Stay well away from any downed power lines outside – they could still be energised.
  • Keep an eye on frozen food – it might not be safe to refreeze defrosted food.


Find your operator?



Did you find this page useful?