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I can't log into MyAccount. How do I access it?

There are three common reasons why you can't log into MyAccount:

Forgotten password

If you forget your usual MyAccount password, you can use a code to log in. You request a code by clicking 'Email me a code' on the log in password step.

Find out more about log-in codes and how to use them.

Forgotten email address

Go to MyAccount and enter your surname, postcode and account number. You'll find your account number on any bill, letter or email from us.

Then click 'Find my email address'.

If you're still having trouble logging in, please contact us using the Chat button on the right.

Not registered

Before you log in to MyAccount you need to register.

When you register for MyAccount, we send you a link to verify your email address. You need to click this link within 24 hours to complete your registration.

If you haven't done this, you won't be registered, so you won't be able to log in.

Register for MyAccount