I can't log into MyAccount. How do I access it?
There are three common reasons why you can't log into MyAccount:
Forgotten email address
Go to MyAccount and enter your surname, postcode and account number. You'll find your account number on any bill, letter or email from us.
Then click 'Find my email address'.
If you're still having trouble logging in, please contact us using the Chat button on the right.
Before you log in to MyAccount you need to register.
When you register for MyAccount, we send you a link to verify your email address. You need to click this link within 24 hours to complete your registration.
If you haven't done this, you won't be registered, so you won't be able to log in.