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How does emergency credit work on my meter?

We never want you to be left without an energy supply. So we give you £10 of emergency credit, per fuel, on your Pay As You Go meter. You can activate this using your in-home display when your balance goes below £1, giving you time to top up.

You always have to pay back the emergency credit you've used, so you're covered in case of another emergency.

We'll automatically take a payment for your emergency credit as soon as you top up your meter. 

We also automatically take a payment for any other debt accumulated while you were using emergency credit – such as any standing charge or instalment plan payments you've missed.