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How do I top up my gas meter manually using my UTRN?

Sometimes you have to manually add the credit onto your Pay As You Go meter – for example, you're running out of credit, you've topped up, but your credit hasn't reached your meter.

You can make sure you're not disconnected by entering your UTRN onto your gas meter.

1. Press any button on your Pay As You Go gas meter to wake it up.

2. Press the red button ('A') twice.

- if you've more than £1 of credit on your meter, this takes you straight to the 'Accept credit entry' screen.

- if you've £1 or less on your meter, you'll be asked if you'd like to access your emergency credit – press 'A' to decline and get to the 'Accept credit entry' screen.

3. Press the black button ('B') to accept credit entry – you should now see 'Vend Code' appear on screen.

4. Enter the first digit of your UTRN – press 'A' to scroll through 0-9; press 'B' when you're ready to move onto the next digit.

(If you realise you've made a mistake, repeatedly press 'B' until you get to the number you need to correct.)

5. Once you've entered all the numbers, press and hold button 'B' to confirm your UTRN.

It can take up to 30 minutes for the gas credit to update on your in-home display.