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How do I top up my electricity meter manually using my UTRN?

Sometimes you have to manually add the credit onto your Pay As You Go meter – for example, you're running out of credit, you've topped up, but your credit hasn't reached your meter.

You can make sure you're not disconnected by entering your UTRN onto your electricity meter.

1. Press button 'A' on your meter to get to the 'Add credit' screen.

2. Press button 'B' to go to the UTRN entry screen.

3. Enter the first digit of your UTRN – press 'A' to scroll through 0-9; and press 'B' when you're ready to move onto the next digit.