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How do I enter a UTRN via my smart Pay As You Go meter?

Your credit should arrive on your smart PAYG meter within about an hour of topping up.

But if you need your credit in a hurry, you can use your UTRN to add it manually to your meter.

Watch our UTRN video – or follow the steps below to enter your UTRN to your L&G or Aclara meter.

Step-by-step: Enter UTRN to your electricity meter

Model: L&G

l and g electric smart meter
  1. Press button 'A' on your meter to get to the 'Add credit' screen.
  2. Press button 'B' to get to the UTRN entry screen.
  3. Enter the first digit of your UTRN – press 'A' to scroll through 0-9 until you get to the right number
  4. Press button ‘B’ when you're ready to move onto the next digit.
  5. Once you've entered all the numbers, press and hold button 'B' to confirm your UTRN.

Model: Aclara

 

  1. Short press button ‘A’ to scroll to the ‘Enter UTRN’ option – then long press button ‘A’ to select this option.
  2. Press button ‘A’ to increase the value of the first digit.
  3. Press button ‘B’ when you're ready to move onto the next digit.
  4. Long press on button ‘B’ when you've entered the UTRN to validate entry.

 

Step-by-step: Enter UTRN to your gas meter

Model: L&G

l and g gas smart meter
  1. Press any button on your gas meter to wake it up.
  2. Press the red button ('A') twice:
    - If you've more than £1 of credit on your meter, this takes you straight to the 'Accept credit entry' screen.
    - If you've £1 or less on your meter, you'll be asked if you'd like to access your emergency credit – if you press 'A' to decline, you'll go straight to the 'Accept credit entry' screen.
     
  3. Press the black button ('B') to accept credit entry – you should now see 'Vend Code' appear on screen.
  4. Enter the first digit of your UTRN – press 'A' to scroll through 0-9 until you get to the right number; then press 'B' to move onto the next digit.
  5. Press button ‘B’ when you're ready to move onto the next digit.
    (If you've made a mistake, repeatedly press 'B' until you get to the number you want to correct.)
     
  6. Once you've entered all the numbers, press and hold button 'B' to confirm your UTRN.

 

Model: Aclara

  1. Press any button to wake up the display, then press button ‘C’ to bring up the menu.
  2. Use button B to scroll down to ‘Prepayment’ and press button ‘C’ to select this option.
  3. Scroll down to ‘New Payment’ and press button ‘C’ to select this option.
  4. Press button ‘A’ to increase the value of the first digit.
  5. Press button ‘B’ when you're ready to move onto the next digit.
  6. Once you've entered all the numbers, press button ‘C’ to validate your entry.

Related questions:

How do I reconnect my supply when my emergency credit has run out?
How do I reconnect my Pay As You Go electricity supply when my credit has run out?
How do I reconnect my Pay As You Go gas supply when my credit has run out?

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