Skip to main content
Menu

How accurate is Energy Hub data?

Energy use and trends

Your energy use and trends come directly from your smart meter, so the data is very accurate.

You might see estimated or missing readings from time to time, because smart meters occasionally drop off the network. But you don't have to worry, as this is quite normal.

Your meter usually reconnects automatically, and will quickly start sending readings again to bring everything up to date.

Energy Breakdown

Your Energy Breakdown tells you approximately how much energy you've used on things like lighting, heating and cooking. It's based on your meter readings, your energy profile and other factors, like the time of day and weather.

Over time, as we get more data from your meter, your breakdown will become more and more accurate.

The accuracy of your breakdown also depends on you keeping your energy profile up to date. So please remember to let us know of any relevant change.

Create or update your Energy Profile